© 2020 Service Design Academy
Made with ❤ by mtc.
We need each other more than ever right now! If we can focus on reaching out to connect with others and doing our best to be a good friend, our acts of kindness and connection ripple out and impact so many more people than we realise – and they also boost our own happy hormones too!
If you haven’t seen the Action for Happiness Calendar yet, check it out at www.actionforhappiness.org
Sharing the love with some great articles, it’s the month of love after all
The Importance of Naming Services After User Goals
https://medium.com/bts-design-team/the-importance-of-naming-services-after-user-goals-135a6f57d675
Universal Design, what is it and why is it so important?
https://www.service-design-network.org/community-knowledge/universal-design-design-for-all
Stories of Service Design in Scotland
https://practitionerstories.medium.com/stories-of-service-design-in-scotland-8f267710a2ba
The design mindset and how organisations manage uncertainty
Less hassle for residents and employees parking in Helsinki
(Only Good) News
The Scottish Funding Council are offering business support packages up to £15,000. We’ve designed a 90-minute FREE workshop to examine exactly what you need to fill the skills gap in your business. From there you’ll design a training package that’s just right for you. We’ll help you with the funding application process and as well as service design, you can access expertise in marketing and comms, leadership/change management, digital marketing, social media, e-commerce, growth mindset and procurement: securing contracts. Applications are being taken on a first come, first served basis, so do not delay, talk to us now to secure your free Discovery Workshop.
This pandemic has exposed many flaws and vulnerabilities in our structures, practices, and ways of working that have been ignored for too long. Reflect & Reset is a brand-new workshop designed to celebrate your team’s successes, capture what has worked well and identify areas for development. The session will:
Re-engage individuals by encouraging reflection
Celebrate and document your successes
Encourage team collaboration
Identify where your focus should be next as a team or organisation
Introduce service design tools you can use again and again
Bring your team with you on the planning journey
Our online, impactful, and interactive short courses for changemakers are open for bookings. Fast-paced and insightful these courses are the perfect introduction to service design essentials, giving you all the foundational knowledge and tools, you need to kick-start your own service design journey.
Applications for our PDA in Service Design are open for April 21, August 21 and January 22.
Events you won’t want to miss
#UoDEntWeek21 Service Design for Business Success, 24th February – 2.30-4.00 pm – Virtual
Services Week 2021, 1st – 5th March
https://services.blog.gov.uk/2021/01/29/get-involved-in-services-week-2021/
Creating clarity at a time of uncertainty 10th March, 9.30-11.30, Virtual
https://www.dundeeandanguschamber.co.uk/events/Creating-clarity-at-a-time-of-uncertainty_5311.html
How did we do?
We’d love to hear from you if you
loved the new look newsletter, or if it didn’t appeal to you so much tell us why
have an article to share with our community of changemakers
have an event happening and want to spread the word
you’d like to talk about any of our courses or business course funding opportunities