Service Design Academy

Grow your service design capacity: New August courses

The Service Design Academy and Dundee and Angus College logos appear in circles above a collection of icons connected with lines depicting people, place, a light bulb, cogs, a clock, a pen, a looking glass, and cloud. Various arrows depict movement and data transfer.

We have been working hard to plan our new courses starting in August 2023. Here’s a rundown of what you could be learning in just over a month from now!

Our flagship SQA accredited course

Professional Development Award in Service Design

Our PDA takes place in four parts over six months. All classes are live, interactive, and online, supported by a wealth of online course material.

You will:

  • Learn to use the fundamental tools and methods of service design.
  • Apply your learning in your own professional practice.
  • Build user research skills to help you identify user needs.
  • Explore how you can involve people throughout the design process using co-design.
  • Create a portfolio from four small-scale work-based projects to evidence your development skills and knowledge.
  • Drive innovation through the empowerment of others
  • Generate ideas to prototype and test before they become solutions. 
Quote mark
It was so refreshing to bring it back to basics and put applicants at the heart of any redesign. Now I have the confidence to facilitate co-design workshops which are engaging, and end with clear actions and exciting outcomes.
Lauran Durand
Admissions Manager, University of Dundee

5 day short course

Service design for innovation and impact

Five six-hour online sessions over six weeks.

Each week you will join others in an online, learn-by-doing environment. You will learn and experience the service design process, making use of a core selection of tools and methods for problem solving.

You will be equipped to:

  • Demonstrate deep levels of empathy with customers and colleagues.
  • Engage with a core selection of service design tools.
  • Drive innovation through empowering others.
  • Generate ideas to solve problems.
  • Prototype and test solutions.
Quote mark
A relaxed atmosphere was maintained by the trainers. They always felt approachable, interested, and supportive. I learned lots of good techniques I'm looking forward to trying out.

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