fbpx

College training helps boost local workforce

Dundee and Angus College is determined to support local businesses and just one of the ways it can do that is by helping them make use of the Flexible Workforce Development Fund. This funding allows access to a suite of training specially designed to help businesses recover and flourish, from Service Design and Mental Health First Aid through to Management, Digital and Health & Safety.

Last year Jessica Chan, Business Development Manager at Shelter Scotland applied to the FWDF through D&A College. Jessica explains, “Shelter has an ambitious new strategy and we need to ensure we have the right skills and capacity to deliver our ambitions. We were keen to use Service Design to find new and better ways of working. Taking this approach has helped us better understand the needs of our client groups and we are looking forward to using the FWDF again this year.” 

coloured post its with text

Caron Sandeman, Service Design Manager at the Service Design Academy reflects on the process, “The availability of the Flexible Workforce Development Fund means businesses can access support to create better customer experiences and aid post-Covid recovery. This will be a year of rebuilding, and organisations must re-imagine, re-think and re-design everything that has gone before.”

Civil engineering contractor Kilmac has also benefitted from the FWDF. HR Officer, Sean Davidson explains, “This funding has given us the opportunity to advance our employees’ skills at all levels across the company. We selected training courses with a specific group of employees in mind. For example, HAVS, Dust and Noise Training helped our construction site staff increase their awareness around this very important aspect of their work. I opted for the Microsoft Excel course which has shown me an array of different functions I can use in my role, improving overall efficiency.”

coins with plants

Meanwhile, Bairds Malt offered various sessions to all its employees. Project Coordinator Isla Prentice says, “I found each training course very valuable as it allowed me to develop useful skills, most of which I was able to apply immediately at work. In particular, I found the Project Management course very informative and beneficial. It really helped with my performance and confidence in my new role.”

Caryn Gibson, Economics Partnership Manager at D&A College says, “This is a fantastic opportunity for businesses to think to the future. Whilst Covid has brought challenges it has also brought opportunities and an acceleration of the evolution of digital and technology. We would urge businesses to use this fund to upskill or reskill their workforce ensuring they have the internal skillset required to allow their businesses to benefit from these advancements.”

For more details visit: https://dundeeandangus.ac.uk/businesses/flexible-workforce-development-fund/

Share on facebook
Share on twitter
Share on pinterest
Share on linkedin

More latest news and articles from the Service Design Academy

Service Design Snippet Kevin Meehan

Service Design Snippet – Kevin Meehan

Kevin Meehan recently completed our Professional Development Award in Service Design, a 6 month course that covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. It was great to hear from Kevin last week about how his learning has  affected him at …

Read More →
Welcome to SDA Insights Volume 6

SDA Insights Volume 6

In advance of National Customer Service Week, we reflect on how expectations are rising, and business transformation needs service design to keep up. The Covid-19 crisis is not over, and the longer-term societal and economic impacts are not yet fully known and understood but they will shape the future business …

Read More →
Welcome to SDA Insights Volume 5

SDA Insights Volume 5

This is late! We missed our June edition, things were busy, staff were getting ready for holidays. I remember when we used to say ‘winding down’ for the holidays but that just doesn’t seem to be the case anymore! Enough of the excuses, we’re back with some great insights, articles …

Read More →
Tools For Problem Solving & Innovation, 31st of May to the 1st of June 2021

Taking Part in an SDA Workshop, My Experience

Rory, SDA Social Media and Marketing Assistant has been sharing the value of Service Design Academy’s programmes since April. To understand more about service design, he’s been observing our PDA learning labs. When the chance came up for a hands on experience in our 2-day Tools for Problem Solving & …

Read More →