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Service Design Academy

College training helps boost local workforce

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Dundee and Angus College is determined to support local businesses and just one of the ways it can do that is by helping them make use of the Flexible Workforce Development Fund. This funding allows access to a suite of training specially designed to help businesses recover and flourish, from Service Design and Mental Health First Aid through to Management, Digital and Health & Safety.

Last year Jessica Chan, Business Development Manager at Shelter Scotland applied to the FWDF through D&A College. Jessica explains, “Shelter has an ambitious new strategy and we need to ensure we have the right skills and capacity to deliver our ambitions. We were keen to use Service Design to find new and better ways of working. Taking this approach has helped us better understand the needs of our client groups and we are looking forward to using the FWDF again this year.” 

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Caron Sandeman, Service Design Manager at the Service Design Academy reflects on the process, “The availability of the Flexible Workforce Development Fund means businesses can access support to create better customer experiences and aid post-Covid recovery. This will be a year of rebuilding, and organisations must re-imagine, re-think and re-design everything that has gone before.”

Civil engineering contractor Kilmac has also benefitted from the FWDF. HR Officer, Sean Davidson explains, “This funding has given us the opportunity to advance our employees’ skills at all levels across the company. We selected training courses with a specific group of employees in mind. For example, HAVS, Dust and Noise Training helped our construction site staff increase their awareness around this very important aspect of their work. I opted for the Microsoft Excel course which has shown me an array of different functions I can use in my role, improving overall efficiency.”

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Meanwhile, Bairds Malt offered various sessions to all its employees. Project Coordinator Isla Prentice says, “I found each training course very valuable as it allowed me to develop useful skills, most of which I was able to apply immediately at work. In particular, I found the Project Management course very informative and beneficial. It really helped with my performance and confidence in my new role.”

Caryn Gibson, Economics Partnership Manager at D&A College says, “This is a fantastic opportunity for businesses to think to the future. Whilst Covid has brought challenges it has also brought opportunities and an acceleration of the evolution of digital and technology. We would urge businesses to use this fund to upskill or reskill their workforce ensuring they have the internal skillset required to allow their businesses to benefit from these advancements.”

For more details visit: https://dundeeandangus.ac.uk/businesses/flexible-workforce-development-fund/

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