© 2020 Service Design Academy
Made with ❤ by mtc.
Courses for Business
Service Design puts people first, using creativity to solve problems, challenge thinking and make lives better. We create an environment where people thrive and innovation happens.
We use service design methods and a collaborative approach in everything we do. For us, service design is not just another discipline - it's in our DNA. Our strategic know-how and design thinking have proven to be a winning combination for our clients' time and time again.
Want courses for Individuals?
Looking for Customised Courses?
We have an excellent track record of designing courses for business. Courses can be customised and delivered privately for your organisation.
Looking for funding?
Service Design learning qualifies for funding through the Flexible Workforce Development Fund, open to businesses across Scotland, check if you’re eligible here
Reflect and Reset
This pandemic has exposed many flaws and vulnerabilities in our structures, practices and ways of working that have been ignored for too long. Service Design will help you re-invent the things that don’t work as well as they should.
Next course: August 29th, 2020
Service Design Mindset
This course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction on the design principles and the mindset that underpins service design.
Next course: TBC - Register Interest
Tools for Problem Solving & Innovation
This course is for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction. For anyone who wants to drive innovation and problem solve on a whole different level.
Next course: August 29th, 2020
Learning to Listen to Your Customers
This course is designed to introduce you to the key approaches and principles of user research within a service design process. You will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.
Next course: August 29th, 2020
The Co-Design Playground
For those in a professional role with responsibility for service delivery and for those who wish to engage customers, service users and communities in decision making through creative processes.
Next course: August 29th, 2020
3-Day Service Design Intensive
For organisations who are ready to take problem solving to a new level, we’ll design the learning you need to adapt for the future, drive innovation and better understand your customers and stakeholders.
Next course: August 29th, 2020
5-Day Service Design for Innovation and Impact
For organisations who are ready to innovate and adapt for the future using design thinking and service design methodology. We’ll design the learning you need to nurture design leadership, build service design capacity and create a community of practitioners.