© 2020 Service Design Academy
We have an excellent track record of designing courses for business. Courses can be customised and delivered privately for your organisation.
This pandemic has exposed many flaws and vulnerabilities in our structures, practices and ways of working that have been ignored for too long. Service Design will help you re-invent the things that don’t work as well as they should.
This course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction on the design principles and the mindset that underpins service design.
This course is for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction. For anyone who wants to drive innovation and problem solve on a whole different level.
This course is designed to introduce you to the key approaches and principles of user research within a service design process. You will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.
For those in a professional role with responsibility for service delivery and for those who wish to engage customers, service users and communities in decision making through creative processes.
For organisations who are ready to take problem solving to a new level, we’ll design the learning you need to adapt for the future, drive innovation and better understand your customers and stakeholders.
For organisations who are ready to innovate and adapt for the future using