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Service Design Academy

Service Design for Data Professionals

New online course with fully funded places launches

We are delighted to launch our new 14-hour online course Service Design for Data Professionals running over 4 sessions from November 2nd.

This is part of The Data Lab Data Skills for Work programme – a skills-building programme has been designed to support the development of key data and digital skills and prepare people for the changing world of work.

Thanks to funding from the Scottish Government through the Tay Cities Deal Digital Skills Project, we are excited to be working with The Data Lab on this new service design training opportunity.

Who is this course for?

Anyone who loves working with data and is looking for ways to solve problems beyond purely technical solutions will find this course useful to enhance communication, storytelling, curiosity, and critical thinking skills.

Why have we designed this course?

Data and service design work together closely.  Data analysis and insights inform service design decisions around people – their behaviour, preferences, and needs. At the same time service design can be used to design processes that capture relevant user information to improve products, services and experiences.

Learning more about how data and design work together means that we can understand the relationship between information about people (data) and insights (the things we can learn).

We’ve been inspired to design this course by our learning partners the Data Lab’s purpose:

 

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to change lives and make Scotland a more productive and sustainable place by transforming the way we use data……… our aim is to turn Scotland into a thriving, data-driven economy.”

How will this course help data professionals?

Learning how service design can be used to solve problems with (not just for) stakeholders, delegates will learn how to communicate and effectively engage people in the story and context of data, helping their organisations to make data-informed decisions.

The course will them help to think through issues and problems and develop techniques and confidence to undertake user research, analyse and synthesise qualitative data, generate ideas, and create prototypes for testing and communication.

Lead consultant Katie Murrie explains “A key outcome for our learners will be a shift in mindset. They’ll learn what they do is a service that supports others within and outside their organisation. We’re passionate about offering a hands-on experience of service design as an approach to understand the issues and needs of people to collaboratively problem-solve.

We are incredibly grateful to The Data Lab for giving Service Design Academy the opportunity to be part of a fantastic programme which will contribute to building new skills and confidence for people in Tay Cities.”

We highly encourage those living or working in Dundee, Angus, Perth & Kinross and North Fife to take advantage of this valuable opportunity and apply for a funded opportunity to upskill.

To support under-represented groups in Tay Cities area, fully funded places are available for learners meeting the eligibility criteria.

Fully funded places are available to individuals who meet both parts of the following eligibility criteria.

You live or work in Angus, Dundee, Fife (North East), or Perth and Kinross.

You identify as belonging to one or more of the following groups:

    • Women;
    • Having a disability;
    • Neurodivergent; or
    • From a minority ethnic background.

Anyone not meeting the eligibility criteria can join the course for £500.00 (no VAT)

For more information and to apply, please visit https://www.sda.ac.uk/short/service-design-data-professionals/or contact us at info@sda.ac.uk

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