Service Design Academy

SQA gives our Professional Development Award the green ‘quality assured’ tick!

A hand holding a pink sticky note with "making positive change" written in marker pen. A Dundee & Angus College classroom is visible in the background.

We are delighted to have received a high confidence rating on all quality assurance criteria for our Professional Development Award (PDA) in Service Design.

This comes from the awarding body – Scottish Qualification Authority (SQA) – who made a detailed external review of all our teaching resources, learner support and assessment processes.

From an online visit to the Service Design Academy team in late June, the external verifier summarised:

It was evident that the team work together very effectively. All candidate evidence and quality procedures meet SQA criteria and high confidence is identified against all criteria.

The visit included discussions with recent learners to understand how they are supported through their journey from application to assessment.

Our PDA learners shared:

  • We are always available for support when needed. 
  • Our assessment feedback is clear and concise.
  • Our teaching materials are well signposted.
  • Our pre-delivery course information was very useful, allowing learners to prepare in advance.

Our ongoing activity to continually improve was also recognised as good practice from SQA.

Reviews of our teaching resources are undertaken regularly to ensure they are up to date. Team members demonstrate a strong desire to generate new ideas and ongoing improvement to course delivery and assessment practice.

Our development of checklists and feedback forms ensures that learners’ work is marked consistently, and candidate feedback is clear and concise.

Katie Murrie (our Lead Consultant) and all the team are thrilled to receive such positive validation. It serves as a testament to the high standards we all hold.

Most importantly, it means for our learners that:

For anyone considering learning with the Professional Development Award in Service Design; you are taking your next step in building your service design capability with people who care.

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