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Stories

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College training helps boost local workforce

Dundee and Angus College is determined to support local businesses and just one of the ways it can do that is by helping them make use of the Flexible Workforce Development Fund. This funding allows access to a suite of training specially designed to help businesses recover and flourish, from …

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Welcome to SDA Insights Vol 2. Take 10, catch up on all things Service Design.

As we all look to a post-Covid future, in a world that’s still uncertain and changeable, one thing is certain: compassion, creativity and collaborative problem-solving have never been more important. People with these skills are more and more in demand as business, local and national governments and the third sector …

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Welcome to SDA Insights Vol 1. Take 10, catch up on all things Service Design.

We need each other more than ever right now! If we can focus on reaching out to connect with others and doing our best to be a good friend, our acts of kindness and connection ripple out and impact so many more people than we realise – and they also boost …

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A service design led pandemic response gave Dundee & Angus College students the support they need

By Caron Sandeman, Service Design Manager “The right customer experience plan can be implemented quickly, saving time and creating organisational resilience” The week we started the Student Engagement & Service Development Project 2020 in response to the COVID pandemic at D&A College I read Andrea Cooper’s blog Working From Home. …

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“We can design better services to successfully secure funding”

In 2019/20 Jessica Chan, Business Development Manager at Shelter Scotland took a Professional Development Award in Service Design alongside five other Shelter Scotland colleagues. We spoke to Jessica to find out the impact that their programme of learning, funded by FWDF had on her, and the business. Why Service Design? “Shelter …

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Service Design & Storytelling – the perfect partnership

It really is a case of it being the perfect partnership.  Storytelling is such a huge part of service design and the whole design thinking process. Storytelling can help you in so many ways throughout your service design journey. “Storytelling is the most powerful way to put ideas into the …

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