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Stories

Welcome to SDA Insights Volume 5

SDA Insights Volume 5

This is late! We missed our June edition, things were busy, staff were getting ready for holidays. I remember when we used to say ‘winding down’ for the holidays but that just doesn’t seem to be the case anymore! Enough of the excuses, we’re back with some great insights, articles …

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Tools For Problem Solving & Innovation, 31st of May to the 1st of June 2021

Taking Part in an SDA Workshop, My Experience

Rory, SDA Social Media and Marketing Assistant has been sharing the value of Service Design Academy’s programmes since April. To understand more about service design, he’s been observing our PDA learning labs. When the chance came up for a hands on experience in our 2-day Tools for Problem Solving & …

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More Service Design Success Stories

We are dedicated to supporting a growing community of change makers. We build the skills of design leaders and capacity in business to create better services and customer experiences. People from across the world come to the Service Design Academy to learn how to design services well. Organisations discover how to …

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Service Design is the design of Services. Services are things that help people to do something. Lou Downe

Five Reasons Why Service Design Works

The world is an uncertain place. As the outbreak and spread of the Covid-19 virus has powerfully demonstrated, change can happen with devastating speed. At the same time, although less visibly, there are profound global trends at work, ranging from the climate crisis to technological disruption and evolving social attitudes. …

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Templates with post its

Welcome to SDA Insights Vol 4. Take 10, catch up on all things Service Design.

Last month we welcomed Rory Mertes to our Team.  Rory joined us as one of many young people across Scotland looking for work experience through the Kickstart Scheme.  He’s taken up a new role of Media & Marketing Assistant and he has been a real superstar so far.  Read Rory’s …

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Kickstart Scheme Logo

My First Month Working For The Service Design Academy

Rory Mertes is a new addition to the SDA Team, he is our Digital Media & Marketing Assistant that joined on the 19th of April 2021. We asked him to write about his experience of his first month working here. Firstly I’ll say how I found out about the Service …

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