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Stories

Service Design is the design of Services. Services are things that help people to do something. Lou Downe

Five Reasons Why Service Design Works

The world is an uncertain place. As the outbreak and spread of the Covid-19 virus has powerfully demonstrated, change can happen with devastating speed. At the same time, although less visibly, there are profound global trends at work, ranging from the climate crisis to technological disruption and evolving social attitudes. …

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Welcome to SDA Insights Vol 4. Take 10, catch up on all things Service Design.

Last month we welcomed Rory Mertes to our Team.  Rory joined us as one of many young people across Scotland looking for work experience through the Kickstart Scheme.  He’s taken up a new role of Media & Marketing Assistant and he has been a real superstar so far.  Read Rory’s …

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My First Month Working For The Service Design Academy

Rory Mertes is a new addition to the SDA Team, he is our Digital Media & Marketing Assistant that joined on the 19th of April 2021. We asked him to write about his experience of his first month working here. Firstly I’ll say how I found out about the Service …

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Could Service Design Change Your Life?

Looking at ways to adapt your business to meet today’s evolving demands? Want to re-energise your employees? Or are you an individual looking to boost your career options? A service design approach could be the answer. People from across the world come to the Service Design Academy to learn how …

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Taking a Service Design Approach Can Help Us All Innovate

Renate Kriegler Edwards, Carr Gomm Futures Manager shares her story on how service design brought remote support practitioners together to discover and develop new ways of working. Attending the Gathering in February 2020 as a speaker, I met Service Design Academy (SDA) at their busy stand. SDA were offering charities the …

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How UNESCO City of Design and Service Design Academy empowered Dundee’s communities to create Spaces for People.

Photography © Mhairi Edwards Dundee is the UK’s first and only UNESCO City of Design.  The global designation as a Creative City acknowledges Dundee’s rich design heritage, it’s thriving contemporary design sector and a city committed to using design to solve problems and make Dundee a better place to live. …

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