Stories

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A service design led pandemic response gave Dundee & Angus College students the support they need

By Caron Sandeman, Service Design Manager “The right customer experience plan can be implemented quickly, saving time and creating organisational resilience” The week we started the Student Engagement & Service Development Project 2020 in response to the COVID pandemic at D&A College I read Andrea Cooper’s blog Working From Home. …

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“We can design better services to successfully secure funding”

In 2019/20 Jessica Chan, Business Development Manager at Shelter Scotland took a Professional Development Award in Service Design alongside five other Shelter Scotland colleagues. We spoke to Jessica to find out the impact that their programme of learning, funded by FWDF had on her, and the business. Why Service Design? “Shelter …

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Service Design & Storytelling – the perfect partnership

It really is a case of it being the perfect partnership.  Storytelling is such a huge part of service design and the whole design thinking process. Storytelling can help you in so many ways throughout your service design journey. “Storytelling is the most powerful way to put ideas into the …

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The future is bright, the future is …… yellow and blue and white and green

We live in uncertain times and now more than ever the tools of service design are helping to find new, creative mindsets and innovative ways to solve our challenges. The future is bright, the future is …… yellow and blue and white and green November at the Service Design Academy …

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Service Design Connects a Community in Dundee

When it was announced that a Dundee city centre street was to close to through traffic in May 2020 many were upset and sceptical about the potential benefits. The Service Design Academy worked with UNESCO City of Design Dundee and Dundee City Council to facilitate a fast paced, compelling, and …

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Students in a classroom studying

Co-Designing a Curriculum of the Future – Revolution at Arbroath Academy

Arbroath Academy and the Service Design Academy partnered up in 2019 after receiving a successful bid from Education Scotland’s Creative Curriculum Fund. Arbroath Academy was aware that their curriculum may no longer be fit for purpose. Attendance data collected showed a disengagement with students, particularly, in 3rd and 4th year …

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