Service Design Academy

Janine Wilson

Service Design Consultant


After a long career in local government in various governance and change management roles, Janine gained a MSc in Design for Business (Distinction) from DJCAD.

Janine Wilson, a woman with pink shirt

She now has a portfolio career as a Business and Service Design Consultant running her own company, supporting the Service Design Academy and working as a Non-Executive Director. 

Janine is a passionate believer in the power of service design to support organisations innovate, change

and deliver good social outcomes. Janine was part of the SDA’s pioneering cohort and joined the team in 2021 on a part-time basis working with students who are studying the PDA in Service Design.

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Accredited Master Trainer

Katie is a Service Design Network Accredited Master Trainer.


MSc Design for Business (Distinction)

MSP Foundation Certificate in Programme Management Master Black Belt – Lean Six Sigma 

FCCA – Fellow of Chartered Association of Certified Accountants 

HND Business Studies

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