short courses

Tools for Problem Solving and Innovation

Next course: 16 March

Courses details


An insightful and hands-on introduction to the Tools and Methods of Service Design

Discovering and Defining your Toolbox

You will get a solid introduction to the Tools and Methods used within Service Design, that’s everything from methods and techniques to ethics and consent, before diving into ideation.

Developing and Delivering Solutions

You will get the opportunity to synthesise ideas and prototype them with a co-design approach, progressing into project planning to map out your problems from start to finish. This enables you to turn your concepts into a reality. These ideas will be brought to life through rapid prototyping before presenting your prototypes to the wider audience.

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Who is it for?

This course is for anyone who hasn’t used Service Design Tools and Methods before and wants an energetic, hands-on and insightful introduction. It’s for you if you want to drive innovation and problem solve on a whole different level.

Design skills are becoming increasingly essential for careers in any sector. No matter your role or your organisation, you can still apply a human-centred design thinking approach at work.

You might be:

  • A business owner wanting to elevate the service you provide to your customers with a new approach that puts their needs at the very centre
  • Someone who works closely with people or communities and needs to formalise your collaborative skills by understanding more about service design
  • Looking to improve customer experiences to lead to sustainable, successful outcomes for everyone
  • An organisational leader who works beside designers or service deliverers and wants to become an advocate of the service design approach to business

The Details

2 live sessions 10.00 – 16.00 GMT

Next Course

To be confirmed

Anywhere! Online course via Zoom and Miro


£695 per person

Early Bird Price – £595 (when they’re gone, they’re gone!)


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I want to book multiple places/pay by Invoice.

Please contact us and we can arrange this for you.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.


SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

Will I be charged VAT?

As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.

How do SDA Online Courses work?

Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.

Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.

Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.


The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.

Is the course taught in different languages?

All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.

How can I contact you?

Call us on +44 (0)1382 448868 or email info@sda.ac.uk to find out how we can help you.