© 2020 Service Design Academy
An energetic course with a learn-by-doing approach taking you through every phase of the service design process
The Service Design for Innovation & Impact programme is designed to take you through every stage of the design and innovation cycle. You’ll build your knowledge, from user centred research to ideation and prototyping to the final pitch.
This fast-paced programme delivered one day a week over 5 weeks builds knowledge progressively working on a real-life challenge. Our Service Design Network qualified facilitators are there to inspire, support and stretch your thinking.
It uses a learn-by-doing approach to introduce the value of service design and design thinking. You leave with
Sponsor clients set a real-life social challenge for each programme. They come from a range of places including national and local charities and not for profits and present us with problems which are challenging, thought-provoking and engaging. This makes the training even more powerful as you are working toward a genuine issue in need of innovation, and it provides them with ideas they are then able to use in their organisation.
We have created this course in such a way that relative newcomers to the field can fully understand it, but it is smart and rich enough to keep those with some experience on their toes.
It helps challengers in organisations to make a difference.
It’s for those who are ready to embrace design thinking and service design methodology.
You will walk away with skills and confidence in service design. The ‘learn by doing’ approach will equip you with the ability to:
5 live sessions – 5 hours each
10:00 – 16:00 GMT
To be confirmed
Anywhere! Online course via Zoom and Miro
SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email email@example.com or phone 01382 834874
As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.
Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.
Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.
Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.
The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.
All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.