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Service Design Academy
Service Design Academy

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PDA in Service Design

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will

  • Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain
  • Build skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project
  • Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process
  • Communicate and reflect on a service design project process and outcomes

What to expect

  • Consultants, accredited to Master Trainer and Trainer level by the Service Design Network, who facilitate in highly collaborative ways and have a wide range of creative methods to bring the design mindset to individuals and organisations
  • Creative learning for changemakers
  • Tried and tested learning designed by people like you
  • It’s not about hot air neither is it a talking shop – it’s about learning by doing. We believe the ability to question, be curious & interrogate are as important as knowing the methods & mapping the journeys
  • Connections, network opportunities and a One Year Membership of the Service Design Network to provide you with the very best content from the world of service design
  • Learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network
  • Storytelling with The Story Edge – the skills to tell your service design story
  • Delegates like you - Professionals interested in creative problem-solving approaches, who want to engage people and communities, in decision making through creative processes.

Timetable

August 2023 cohort

Weeks commencing 21 August 2023 – 10 March 2024.

October 2023 cohort

Weeks commencing 16 October 2023 – 28 April 2024.

January 2024 cohort - Coming soon

How much will it cost?

The fee for the PDA in Service Design is £4,200

Entry Requirements

Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.   

Things you need to know

  • Learning Labs are delivered on Microsoft Team/Zoom
  • We use a variety of safe, online platforms to connect with you – Teams, Zoom, Miro, Slack, Rise (VLE)
  • All learning is in English
  • The PDA in Service Design is made up of 4 SQA Units with 32 credits at SCQF Level 7
  • Each Unit equates to approximately 40 hours of study
  • Learners must complete four units to achieve the PDA in Service Design. These are:
  • Service Design : Tools & Methods
  • Service Design : User Research
  • Service Design : Co-Design
  • Service Design : Project

How to apply

Pre-register for our October and January course using our online form.

October - Apply Now
January - Apply Now

Once you have completed this form we will contact you to arrange a chat with one of our consultants to discuss the course and what to expect. If you are a suitable candidate you will receive an unconditional offer and an email from the College with a link to complete your registration.

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Looking for funding?

SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

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