© 2020 Service Design Academy
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Short Courses
Service Design Academy puts people first, to harness creativity to solve problems, challenge thinking and make lives better.
In all our online and live courses, our team of experts create environments where people thrive, and innovation happens together. We use service design methods and a collaborative approach in everything we do. Our range of short courses have been designed to meet the needs of people like you. With us, you’ll learn by doing. Our refreshing approach and design thinking have proven to be a winning combination for our growing community of learners.
If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.
1-day • online
Discover service design
Develop your awareness of the mindset, approach, and principles of service design. You will learn about the process used to design services, how to describe a service, and discover the relationship between services and you.
Wednesday 10 July 2024
2-day • online
Introduction to tools and methods
This introductory course has been designed for you to grow your knowledge of the value of service design. You’ll learn how to engage with people, identify problems and create innovative solutions to bring plans into reality.
Thursday 6 June 2024
5-day • online
Practical service design
This comprehensive introduction offers a hands-on, learn by doing insight into the process of service design. You’ll build on your existing knowledge and expand your toolkit to develop a deeper understanding of the service design process.
7 February - 6 March 2024
Wednesday 1 May 2024
Wednesday 5 June 2024
2-day • online
Design your people experience
A highly engaged workforce offers several benefits to an employer. Creating a good employee experience means that you will attract the best people, motivate them to perform well and ensure that they want to stay. You’ll have created the right conditions to accelerate growth and create a competitive advantage for your business.
Tuesday 11 June 2024
2-day • online
Service design for data professionals
For anyone who loves working with data, this interactive online introductory course has been designed for you to grow your knowledge of the value of service design. You’ll learn how to use the process to understand problems, to then work towards solutions. You will explore the relationship between information about people (data) and insights (the things we can learn).
Friday 8 March 2024
2-day • online
Inclusive and accessible design
In this course, you’ll learn about the mindset behind inclusive design and the fundamentals of inclusion and accessibility.
Next course: 11 September 2023
0.5-day • online
Going backstage and behind the scenes to design successful services
Next course: 23rd March 2023
A Public Sector Event
A course by Service Design Academy
With Katie Murrie and Kim Anderson
Next course: 22 June 2023
Looking for Customised Business Courses?
We have an excellent track record of designing courses for business. Courses can be customised and delivered privately for your organisation.
Looking for a Professional Development Award?
Looking for funding?
SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874
ITA funding is available to those who are over 16 and earn less than £22,000 per annum to allow them to access learning. If you have not already applied for ITA funding and for more information regarding ITA funding please go to MyWorldOfWork.