Service Design Manager
Caron is an experienced Head of Service with significant experience in transforming organisations and delivering improved customer outcomes. Caron has more than 20 years’ experience in multi-channel operational management and leading customer experience improvement projects in the education sector and beyond.
SDN Accredited Master Trainer
Katie graduated in Law from the University of Dundee, then completed a Masters in Leadership and Innovation where she discovered her love for service design. Katie joined at the launch of the Service Design Academy, contributing to the co-creation of the learning content for the Professional Development Award in Service Design, and subsequently in the development and growth of the Academy.
SDN Accredited professional
Jo has a degree in Printed Textile Design (2006), a Master of Design (distinction) (2009) and a PhD (2018) from Duncan of Jordanstone College of Art and Design (DJCAD), University of Dundee. Jo has used her expertise and understanding of design thinking and service design in a number of roles including researching the movement, comfort and protection of ballistic wear for police officers.
sdn accredited professional
Claire studied BDes (Hons) Illustration at Duncan of Jordanstone College of Art & Design, graduating in 2018. She discovered service design during ‘Global Service Jam Dundee’ in 2017 and has since undertaken various roles in facilitation, visual design, and communications within the city’s service design community.
sdn accredited professional
Kim began her career in graphic design after graduating with a degree in Computer Arts from Abertay University. It was taking part in design sprints that inspired her to learn more about design thinking, which led to her studying a Masters in Design for Business at Duncan of Jordanstone College of Art and Design (DJCAD).
Consultant
After a long career in local government in various governance and change management roles, Janine gained a MSc in Design for Business (Distinction) from DJCAD. She now has a portfolio career as a Business and Service Design Consultant running her own company, supporting the Service Design Academy and working as a Non-Executive Director.
Administrator
Alison has accumulated a wealth of administration experience through various roles in different campuses at Dundee and Angus College. She has worked with the Service Design Academy since it was set up and has been involved with all aspects of the initiative providing full administration support.
SDA is a team of highly curious, creative individuals committed to bringing exceptional service design learning experiences to everyone. If that sounds like you, we’d love to talk.
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