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The Team

Service Design puts people first, using creativity to solve problems, challenge thinking and make lives better. We create an environment where people thrive and innovation happens.

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Caron Sandeman

Service Design Manager

Caron is an experienced Head of Service with significant experience in transforming organisations and delivering improved customer outcomes. Caron has more than 20 years’ experience in multi-channel operational management and leading customer experience improvement projects in the education sector and beyond.

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Maralyn Boyle

Business Development Executive

Following a 20-year career in senior sales management roles with local, regional and national newspapers, Maralyn led national corporate partnerships and special events with Glasgow Children’s Hospital Charity and Maggie’s.

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Katie Murrie

SDN Accredited Master Trainer

Katie graduated in Law from the University of Dundee, then completed a Masters in Leadership and Innovation where she discovered her love for service design. Katie joined at the launch of the Service Design Academy, contributing to the co-creation of the learning content for the Professional Development Award in Service Design, and subsequently in the development and growth of the Academy.

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Jo McNicoll

SDN Accredited professional

Jo has a degree in Printed Textile Design (2006), a Master of Design (distinction) (2009) and a PhD (2018) from Duncan of Jordanstone College of Art and Design (DJCAD), University of Dundee. Jo has used her expertise and understanding of design thinking and service design in a number of roles including researching the movement, comfort and protection of ballistic wear for police officers.

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Chris Muir

SDN Accredited professional

Chris graduated from Abertay University in 2003 having studied Behavioural Science. He worked for Dundee City Council for 15 years in frontline community safety before switching to become a Learning & Organisational Development Adviser within Human Resources and Business Support.

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Claire Hartley

Consultant

Claire studied BDes (Hons) Illustration at Duncan of Jordanstone College of Art & Design, graduating in 2018. She discovered service design during ‘Global Service Jam Dundee’ in 2017 and has since undertaken various roles in facilitation, visual design, and communications within the city’s service design community.

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Kim Anderson

Consultant

Kim began her career in graphic design after graduating with a degree in Computer Arts from Abertay University. It was taking part in design sprints that inspired her to learn more about design thinking, which led to her studying a Masters in Design for Business at Duncan of Jordanstone College of Art and Design (DJCAD).

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Janine Wilson

Consultant

After a long career in local government in various governance and change management roles, Janine gained a MSc in Design for Business (Distinction) from DJCAD. She now has a portfolio career as a Business and Service Design Consultant running her own company, supporting the Service Design Academy and working as a Non-Executive Director.

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Robbie Beautyman

Consultant

Robbie graduated in 2018 with a BSC Hons in Product Design and then completed a Masters in Design for Business at the University of Dundee in 2019, setting up his own design consultancy during his postgraduate studies. 

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Nathan Sheach

Consultant

Nate joined the Service Design Academy in summer 2021. He brings 10 years of design experience with spells working in the third sector and in online learning technologies. 

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Rory Mertes

Digital Media and Marketing Assistant

Rory joined the Service Design Academy in April 2021, as part of the Scottish Government’s Kickstart (work experience) scheme, as the SDA’s Digital Media & Marketing Assistant. 

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Alison Duncan

Administrator

Alison has accumulated a wealth of administration experience through various roles in different campuses at Dundee and Angus College. She has worked with the Service Design Academy since it was set up and has been involved with all aspects of the initiative providing full administration support.

Careers

SDA is a team of highly curious, creative individuals committed to bringing exceptional service design learning experiences to everyone. If that sounds like you, we’d love to talk.