Stories

Dear Service Design Academy friend,  Welcome to our May newsletter.   This month we look back on a busy April and forward to the months ahead with details of courses coming up.    These include Professional Development Award August and October 23 cohorts, Design Your People Experience, Backstage and Behind the Scenes for Public Services and …

Dear friend, We hope that you’re having a great start to 2023!  The snowdrops are starting to peak through here in Scotland, and Service Design Academy team are looking forward to a busy spring time ahead. We started 2023 by delivering training courses to help people from different organisations build new …

I hope you’ve had a wonderful summer! As the seasons change, September always fills me with that fresh start feeling. It’s that nostalgic sense of heading back to school equipped with a brand-new pencil case, stationery, and warmer clothes. It’s the traditional time to begin learning, with colleges and universities …

The cost to business of having to address poor customer service shows how important the quality of the experience is – it’s not just the product or price, the actual service experience really matters. Nothing stands still, as the last few months have abundantly demonstrated. With the resignation of the …

Changeworks is partnering with three housing associations to design an innovative new energy advice service for new tenants – with tenants themselves at its heart. The project is being delivered in partnership with Changeworks, the Service Design Academy, Eildon Housing Association, Prospect Community Housing and West Granton Housing Cooperative. With …