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Stories
We Can Use Empathy to Become Better Decision Makers
In a recent College Development Network blog post, our own Amy Monks reflects on how she has championed service design as Student Association President to amplify the student voice in decision-making at Dundee and Angus College.
Grow your service design capacity: New August courses
Two new courses starting in August 2023. Here’s a rundown of what you could be learning in just over a month from now!
The Professional Development Award and Me – Dr Jo McNicoll
Dr Jo McNicoll tells us what first drew her to the Service Design Academy and how service design has inspired her. She offers expert advice on how to get the most from the Professional Development Award in Service Design.
SQA gives our Professional Development Award the green ‘quality assured’ tick!
We are delighted to have received a high confidence rating on all quality assurance criteria for our Professional Development Award (PDA) in Service Design.
Service Design Academy – May Newsletter
Dear Service Design Academy friend, Welcome to our May newsletter. This month we look back on a busy April and forward to the months ahead with details of courses coming up. These include Professional Development Award August and October 23 cohorts, Design Your People Experience, Backstage and Behind the Scenes for Public Services and …