Service Design Academy


We Can Use Empathy to Become Better Decision Makers

In a recent College Development Network blog post, our own Amy Monks reflects on how she has championed service design as Student Association President to amplify the student voice in decision-making at Dundee and Angus College.

Read More →

Service Design for Data Professionals

New online course with fully funded places launches

Read More →
The Service Design Academy and Dundee and Angus College logos appear in circles above a collection of icons connected with lines depicting people, place, a light bulb, cogs, a clock, a pen, a looking glass, and cloud. Various arrows depict movement and data transfer.

Grow your service design capacity: New August courses

Two new courses starting in August 2023. Here’s a rundown of what you could be learning in just over a month from now!

Read More →
Dr Jo McNicoll (who is white, with long blonde hair, and wearing a black puffer jacket visible from the waist up) shaking hands with a bronze statue on a street in Helsinki. In the background is a parked cars and two buildings: one rendered in cream with a vertical blue strip around one set of windows, the other brown brick with continuous horizontal strips of windows.

The Professional Development Award and Me – Dr Jo McNicoll

Dr Jo McNicoll tells us what first drew her to the Service Design Academy and how service design has inspired her. She offers expert advice on how to get the most from the Professional Development Award in Service Design.

Read More →
A hand holding a pink sticky note with "making positive change" written in marker pen. A Dundee & Angus College classroom is visible in the background.

SQA gives our Professional Development Award the green ‘quality assured’ tick!

We are delighted to have received a high confidence rating on all quality assurance criteria for our Professional Development Award (PDA) in Service Design.

Read More →
Blue graphic with the word May on it

Service Design Academy – May Newsletter

Dear Service Design Academy friend,  Welcome to our May newsletter.   This month we look back on a busy April and forward to the months ahead with details of courses coming up.    These include Professional Development Award August and October 23 cohorts, Design Your People Experience, Backstage and Behind the Scenes for Public Services and …

Read More →