Stories

I hope you’ve had a wonderful summer! As the seasons change, September always fills me with that fresh start feeling. It’s that nostalgic sense of heading back to school equipped with a brand-new pencil case, stationery, and warmer clothes. It’s the traditional time to begin learning, with colleges and universities …

The cost to business of having to address poor customer service shows how important the quality of the experience is – it’s not just the product or price, the actual service experience really matters. Nothing stands still, as the last few months have abundantly demonstrated. With the resignation of the …

Changeworks is partnering with three housing associations to design an innovative new energy advice service for new tenants – with tenants themselves at its heart. The project is being delivered in partnership with Changeworks, the Service Design Academy, Eildon Housing Association, Prospect Community Housing and West Granton Housing Cooperative. With …

For our interactive presentation at this year’s SCVO The Gathering we focussed on Assumptions and Biases and how these impact on our daily decisions when we are thinking about the services we deliver for our communities.  The Gathering 2022 took place at Glasgow’s SEC on 15 and 16 June 2022, …

Welcome to a special news edition of SDA Insights. It’s your round-up of exciting things happening at SDA and some noteworthy items that have captured our attention in the wider Service Design world. We know that your time is precious, so we’ll press on. EduJam is back …… In June …