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The main goal of service design is to transform services. It puts people first, using creativity to solve problems and challenge assumptions. It creates environments where innovation happens.

We are dedicated to supporting a growing community of change makers. We build the skills of design leaders and capacity in business to create better services and customer experiences.

About us

Founded in 2017 we are based in The Incubator, Gardyne Campus, Dundee & Angus College.  We offer unique learning journeys designed to connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

The Service Design Academy is proud to be the first training organisation in the world to receive full accreditation from the Service Design Network (SDN).

Courses

We offer creative learning for change makers. Our courses have been designed, tried and tested by people like you. It’s not about hot air neither is it a talking shop – it’s about learning by doing.

We believe the ability to question, be curious and interrogate is as important as knowing the methods and mapping the journeys.

Meet the team

When your mission is to teach the world service design you need the best people driving your vision forward.

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Accredited by The Service Design Network

The Service Design Network (SDN) founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice.

It is the network for service designers across the globe.

In 2020, The Service Design Academy became the first organisation in the world to receive SDN Accreditation following a rigorous and in-depth audit.

Our Consultants, facilities and courses are recognised as an international provider of sector leading service design education.

Service Design in Education

It started with three enthusiastic and passionate ladies. They wanted to make education better for everyone. These three women were not afraid to ask and challenge, but they rarely found the constructive response they were after. They didn’t give up and kept reaching out through their networks of like-minded people who were truly committed to change education for the better. Their paths finally crossed at the Service Design Academy in Dundee. BOOM!  Service Design in Education was born.

Let’s connect.

We’re ready to lead you on your service design journey.

Service Design Connects a Community in Dundee

When a Dundee city centre street was closed to through traffic in July 2020 many were upset and sceptical about the potential benefits. The Service Design Academy worked with UNESCO City of Design Dundee and Dundee City Council to facilitate a fast paced, compelling, and responsive engagement initiative with businesses …

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Co-Designing a Curriculum of the Future – Revolution at Arbroath Academy

Arbroath Academy and the Service Design Academy partnered up in 2019 after receiving a successful bid from Education Scotland’s Creative Curriculum Fund. Arbroath Academy was aware that their curriculum may no longer be fit for purpose. Attendance data collected showed a disengagement with students, particularly, in 3rd and 4th year …

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SDinED and SDA — Perfect Partners

Think on this. 2 out of 3 children starting school in 2020 will be in jobs that don’t yet exist. Tech beyond imagination, increased global competition, yo-yo economies and unpredictable employment trends all mean the education sector needs to adapt constantly.

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