Service Design Academy

Customised Courses for Business

Disruption and transformation present opportunities for organisations to respond creatively to change and uncertainty. We work with organisations across all sectors to scale, upskill, and reskill their teams to implement cost effective business transformation through service design. 

As a learning partner, you can expect innovative and consistent learning outcomes to meet your strategic and operational challenges.

Discover how to empower your teams

Our accredited learning introduces and builds expertise in service design practice. We’ll work with you to ensure we’re aligned on the objectives and outcomes of your training programme. You’ll set the business challenge for participants to ensure they can relate their learning to your organisation and their roles.

We’ll share a comprehensive priced training proposal for your approval. This will include a development schedule, delivery dates and post-training support including toolkits, a summary report and a Data Analysis and Reflection session. We also offer follow-up mentoring sessions to support small groups of colleagues to implement their learning on future work-based projects.

No matter the challenge your organisation is facing, we can help you develop the skills you need to move forward. Here’s a small selection of the courses we’ve delivered so far.

Reflect and Reset

This pandemic has exposed many flaws and vulnerabilities in our structures, practices and ways of working that have been ignored for too long.  Service Design will help you re-invent the things that don’t work as well as they should.

Next course: August 29th, 2020

Service Design Mindset

This course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction on the design principles and the mindset that underpins service design.

Next course: TBC - Register Interest

Tools for Problem Solving & Innovation

This course is for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction. For anyone who wants to drive innovation and problem solve on a whole different level.

Next course: August 29th, 2020

Learning to Listen to Your Customers

This course is designed to introduce you to the key approaches and principles of user research within a service design process. You will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.

Next course: August 29th, 2020

The Co-Design Playground

For those in a professional role with responsibility for service delivery and for those who wish to engage customers, service users and communities in decision making through creative processes.

Next course: August 29th, 2020

3-Day Service Design Intensive

For organisations who are ready to take problem solving to a new level, we’ll design the learning you need to adapt for the future, drive innovation and better understand your customers and stakeholders.

Next course: August 29th, 2020

5-Day Service Design for Innovation and Impact

For organisations who are ready to innovate and adapt for the future using design thinking and service design methodology.  We’ll design the learning you need to nurture design leadership, build service design capacity and create a community of practitioners.

Next course: August 29th, 2020

Looking for a Professional Development Award?

Looking for a scheduled short course?

Looking for funding?

SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874