short courses

Inclusive and Accessible Design

Next course: 1 June 2022

Courses details


Developed and designed with industry experts and those experiencing barriers every day, this short course introduces you to Inclusive Design and how the approach can be used to impact services, products, and experiences.


Delivered remotely over 2 days, these live and interactive sessions will cover:

Understanding Inclusive Design and accessibility

Day 1 introduces you to Inclusive Design and how the approach can be used to impact services, products, and experiences. We will cover the topic of accessibility to better understand the experiences of others and the barriers that might exist.

Developing and delivering inclusive practices

Day 2 gives you and your team the opportunity to reflect and work collaboratively. You will apply a variety of ideation tools to start developing ideas to improve your current approach. Progressing into project planning to begin your inclusive design journey.

Who is it for?

This course is for anyone who wants to improve the inclusivity and accessibility of their services, products, and experiences.

You will leave with an awareness of Inclusive Design and accessibility which will enable you to evaluate experiences for potential barriers. The overall outcome from the two days will be a plan for beginning to work more inclusively.

How will I benefit?

You will:

  • be introduced to the Inclusive Design approach and mindset
  • develop an understanding of the importance of accessibility
  • build an understanding of potential barriers for users
  • identify areas and opportunities for development within your current approach
  • collaboratively develop ideas and a roadmap to begin your inclusive design journey

The Details

2 live sessions 

10:00 – 16:00 GMT

Next Course

To be confirmed

Anywhere! Online course via Zoom and Miro



Early Bird Prices (when they’re gone, they’re gone!) £595

circle of lego statues


I want to book multiple places/pay by Invoice.

Please contact us and we can arrange this for you.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.


SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

Will I be charged VAT?

As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.

How do SDA Online Courses work?

Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.

Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.

Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.


The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.

Is the course taught in different languages?

All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.

How can I contact you?

Call us on +44 (0)1382 448868 or email info@sda.ac.uk to find out how we can help you.