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PDA in Service Design

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will

What to expect

August Cohort
w/c 22 August – 26 February

Tools and Methods
Coffee Shop: 23 August – 3.15 pm (90 mins)
Learning Labs: 30, 31 August, 6 and 7 September
Assessment due: 2 October

User Research
Coffee Shop: 4 October – 3.45 pm (60 mins)
Learning Labs: 18, 19, 25 and 26 October
Assessment due: 13 November

Co-Design
Coffee Shop: 15 November – 3.45 pm (60 mins)
Learning Labs: 22, 23, 29 and 30 November
Assessment due: 18 December

Project
Coffee Shop: 17 January – 3.45 pm (60 mins)
Project Proposal: 21 December
Learning Lab: 24 January
Assessment due: 26 February

*Learning Labs run 9.15 am – 1.30 pm

January Cohort
w/c 23 January – 16 July

Tools and Methods
Coffee Shop: 24 January – 3.15 pm (90 mins)
Learning Labs: 31 January, 1, 7 and 8 February
Assessment due: 5 March

User Research
Coffee Shop: 7 March – 3.45 pm (60 mins)
Learning Labs: 14, 15, 21 and 22 March
Assessment due: 16 April

Co-Design
Coffee Shop:  18 April – 3.45 pm (60 mins)
Learning Labs: 25, 26 April, 2 & 3 May
Assessment due: 28 May

Project
Coffee Shop: 23 May – 3.45 (60 mins)
Project Proposal: 14 May 
Learning Lab: 30 May 
Assessment due: 16 July 

*Learning Labs run 9.15 am – 1.30 pm

How much will it cost?

The fee for the PDA in Service Design is £3,300

Entry Requirements

Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.   

Things you need to know

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Looking for funding?

Service Design learning qualifies for funding through the Flexible Workforce Development Fund, open to businesses across Scotland, check if you’re eligible here

August Cohort

w/c 22 August - 26 February

January Cohort

w/c 23 January - 16 July