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PDA in Service Design

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will

What to expect

April Cohort
w/c 17 April – 15 October

Tools and Methods

Coffee Shop: Tuesday 18 April – 3.15 pm (90 mins)

Learning Labs: 
Tuesday 25 April
Wednesday 26 April
Tuesday 2 May
Wednesday 3 May

Drop In Session: 9 May – 10.00 am (60 mins)

Assessment due:
 Sunday 28 May

User Research

Coffee Shop: Tuesday 30 May – 3.45 pm (60 mins)

Learning Labs:
Tuesday 6 May
Wednesday 7 May
Tuesday 13 June
Wednesday 14 June

Assessment due: Sunday 9 July


Coffee Shop:Tuesday 11 July – 3.45 pm (60 mins)

Learning Labs:

Tuesday 18 July
Wednesday 19 July
Tuesday 25 July
Wednesday 26 July

Assessment due: Sunday 20 Aug


Coffee Shop: Tuesday 22 August – 3.45 pm (60 mins)
Project Proposal due: Sunday 13 August 
Learning Lab: Tuesday 29 August
Assessment due: Sunday 15 October

*Learning Labs run 9.15 am – 1.30 pm

How much will it cost?

The fee for the PDA in Service Design is £4,200

Entry Requirements

Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.   

Things you need to know

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Looking for funding?

SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

April Cohort

w/c 17 April - 15 October