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PDA in Service Design

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will

What to expect

October Cohort
w/c 17 October – 14 May

Tools and Methods
Coffee Shop: 
Thursday 21 October – 9.00 am (90 mins)
Learning Labs:
Monday 24 October
Friday 28 October
Monday 31 October
Friday 4 November 
Assessment due: Sunday 27 November

User Research
Coffee Shop:
Thursday 2 December – 9.00 am (60 mins)
Learning Labs:
Monday 5 December
Friday 9 December
Monday 12 December
Friday 16 December
Assessment due: Sunday 22 January

Coffee Shop: 
Thursday 27 January – 9.00 am (60 mins)
Learning Labs:
Monday 30 January
Friday 3 February
Monday 6 February
Monday 13 February
Assessment due: Sunday 12 March

Coffee Shop: 
Friday 17 March – 9.00 am (60 mins)
Project Proposal due: Sunday 5 March
Learning Lab: Friday 20 March
Assessment due: Sunday 14 May

*Learning Labs run 9.15 am – 1.30 pm

January Cohort
w/c 23 January – 23 July

Tools and Methods
Coffee Shop:
Tuesday 24 January – 3.15 pm (90 mins)
Learning Labs:
Tuesday 31 January
Wednesday 1 February
Tuesday 7 February
Wednesday 8 February
Assessment due: Sunday 5 March

User Research
Coffee Shop:
Tuesday 7 March – 3.45 pm (60 mins)
Learning Labs:
Tuesday 14 March
Wednesday 15 March
Tuesday 21 March
Wednesday 22 March
Assessment due: Sunday 16 April

Coffee Shop: 
Tuesday 18 April – 3.45 pm (60 mins)
Learning Labs:
Tuesday 25 April
Wednesday 26 April
Tuesday 2 May
Wednesday 3 May 
Assessment due: Sunday 28 May

Coffee Shop:
Tuesday 30 May – 3.45 pm (60 mins)
Project Proposal due: Sunday 21 May 
Learning Lab: Tuesday 6 June
Assessment due: Sunday 23 July 

*Learning Labs run 9.15 am – 1.30 pm

How much will it cost?

The fee for the PDA in Service Design is £4,200

Entry Requirements

Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.   

Things you need to know

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Looking for funding?

SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

October Cohort

w/c 17 Oct - 14 May

January Cohort

w/c 23 Jan - 23 July