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PDA in Service Design
The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.
You will
- Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain
- Build skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project
- Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process
- Communicate and reflect on a service design project process and outcomes
What to expect
- Consultants, accredited to Master Trainer and Trainer level by the Service Design Network, who facilitate in highly collaborative ways and have a wide range of creative methods to bring the design mindset to individuals and organisations
- Creative learning for changemakers
- Tried and tested learning designed by people like you
- It’s not about hot air neither is it a talking shop – it’s about learning by doing. We believe the ability to question, be curious & interrogate are as important as knowing the methods & mapping the journeys
- Connections, network opportunities and a One Year Membership of the Service Design Network to provide you with the very best content from the world of service design
- Learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network
- Storytelling with The Story Edge – the skills to tell your service design story
- Delegates like you - Professionals interested in creative problem-solving approaches, who want to engage people and communities, in decision making through creative processes.
August Cohort
w/c 21 August – 10 March
Tools and Methods
Coffee Shop:
Tuesday 22 August – 3.15 pm (90 mins)
Learning Labs:
Tuesday 29 August
Wednesday 30 August
Tuesday 5 September
Wednesday 6 September
Drop In Session: 12 September – 10.00 am (60 mins)
Assessment due: Sunday 1 October
User Research
Coffee Shop:
Tuesday 3 October – 3.45 pm (60 mins)
Learning Labs:
Tuesday 17 October
Wednesday 18 October
Tuesday 24 October
Wednesday 25 October
Assessment due: Sunday 12 November
Co-Design
Coffee Shop:
Tuesday 14 November – 3.45 pm (60 mins)
Learning Labs:
Tuesday 21 November
Wednesday 22 November
Tuesday 28 November
Wednesday 29 November
Assessment due: Sunday 17 December
Project
Coffee Shop:
Tuesday 16 January – 3.45 pm (60 mins)
Project Proposal due: Sunday 7 January
Learning Lab: Tuesday 23 January
Assessment due: Sunday 10 March
*Learning Labs run 9.15 am – 1.30 pm
October Cohort
w/c 16 October – 28 April
Tools and Methods
Coffee Shop:
Tuesday 17 October – 3.15 pm (90 mins)
Learning Labs:
Tuesday 24 October
Wednesday 25 October
Tuesday 31 October
Wednesday 1 November
Drop In Session: 7 November – 10.00 am (60 mins)
Assessment due: Sunday 26 November
User Research
Coffee Shop:
Tuesday 28 November – 3.45 pm (60 mins)
Learning Labs:
Tuesday 5 December
Wednesday 6 December
Tuesday 12 December
Wednesday 13 December
Assessment due: Sunday 21 January
Co-Design
Coffee Shop:
Tuesday 23 January – 3.45 pm (60 mins)
Learning Labs:
Tuesday 30 January
Wednesday 31 January
Tuesday 6 February
Wednesday 7 February
Assessment due: Sunday 3 March
Project
Coffee Shop:
Tuesday 5 March – 3.45 pm (60 mins)
Project Proposal due: Sunday 18 February
Learning Lab: Tuesday 12 March
Assessment due: Sunday 28 April
*Learning Labs run 9.15 am – 1.30 pm
How much will it cost?
The fee for the PDA in Service Design is £4,200
Entry Requirements
Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.
Things you need to know
- Learning Labs are delivered on Microsoft Team/Zoom
- We use a variety of safe, online platforms to connect with you – Teams, Zoom, Miro, Slack, Rise (VLE)
- All learning is in English
- The PDA in Service Design is made up of 4 SQA Units with 32 credits at SCQF Level 7
- Each Unit equates to approximately 40 hours of study
- Learners must complete four units to achieve the PDA in Service Design. These are:
- Service Design : Tools & Methods
- Service Design : User Research
- Service Design : Co-Design
- Service Design : Project
Looking for funding?
SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874