© 2020 Service Design Academy
Employee experience has never been so important for both employees and organisations. Whether you are trying to improve well-being, understand what the future of work looks like at your organisation, attract, or retain talent. A service design approach can help inject innovation into your organisation, improving your employee experience and performance
Would you like to learn how to improve the well-being, satisfaction, and engagement of your employees by using a service design approach?
Delivered remotely over 2 days, these live and interactive sessions will cover:
Day 1 gives you a solid introduction to Service Design and how the approach can be used to impact the employee experience. We will cover methods and techniques to better understand the current experience and how to apply a holistic approach to problem solving. You will use tools throughout the course that will enable you to drive innovation within your organisation.
Day 2 gives you and your team the opportunity to apply a variety of ideation tools to start developing ideas. Progressing into a project planning tool to map out your problems from start to finish. This enables you to turn your concepts into a reality. These ideas will be brought to life through rapid prototyping before presenting your prototypes to the wider audience.
This course is for anyone who wants to improve the experience of the employees at their organisation by putting them at the heart of the design process.
You might be in a role in a people team, HR, recruitment, a hiring manager or one of the many people that are part of the end-to-end employee experience.
2 live sessions 09.30 – 16.00 GMT
To be confirmed
Anywhere! Online course via Zoom and Miro
£695 per person
Early Bird Price – £595 (when they’re gone, they’re gone!)
SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email firstname.lastname@example.org or phone 01382 834874
As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.
Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.
Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.
Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.
The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.
All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.