short courses

Service Design for Employee Experience

Next course: 19 May 2022

“Employee experience is about doing things with and for your employees, not to them.”

Mark Levy Former Head of Employee Experience at Airbnb and Allbirds

Courses details


Employee experience has never been so important for both employees and organisations. Whether you are trying to improve well-being, understand what the future of work looks like at your organisation, attract, or retain talent. A service design approach can help inject innovation into your organisation, improving your employee experience and performance


Would you like to learn how to improve the well-being, satisfaction, and engagement of your employees by using a service design approach?

Delivered remotely over 2 days, these live and interactive sessions will cover:

Understanding the employee experience

Day 1 gives you a solid introduction to Service Design and how the approach can be used to impact the employee experience. We will cover methods and techniques to better understand the current experience and how to apply a holistic approach to problem solving. You will use tools throughout the course that will enable you to drive innovation within your organisation.

Developing and Delivering Solutions

Day 2 gives you and your team the opportunity to apply a variety of ideation tools to start developing ideas. Progressing into a project planning tool to map out your problems from start to finish. This enables you to turn your concepts into a reality. These ideas will be brought to life through rapid prototyping before presenting your prototypes to the wider audience.

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Who is it for?

This course is for anyone who wants to improve the experience of the employees at their organisation by putting them at the heart of the design process.

You might be in a role in a people team, HR, recruitment, a hiring manager or one of the many people that are part of the end-to-end employee experience.

How will I benefit?

You will:

  • be introduced to the Service Design approach and mindset
  • develop an understanding of the importance of the end-to-end employee experience
  • develop a people centred approach to create the future of work at your organisation
  • learn how you can increase employee satisfaction by developing ways to improve the employee experience

The Details

2 live sessions 09.30 – 16.00 GMT

Next Course

To be confirmed

Anywhere! Online course via Zoom and Miro


£695 per person

Early Bird Price – £595 (when they’re gone, they’re gone!)


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I want to book multiple places/pay by Invoice.

Please contact us and we can arrange this for you.

If you’re booking a lot of spaces, you may want to talk to us about tailoring a course especially for your business.


SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email business@dundeeandangus.ac.uk or phone 01382 834874 

Will I be charged VAT?

As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.

How do SDA Online Courses work?

Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.

Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.

Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.


The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.

Is the course taught in different languages?

All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.

How can I contact you?

Call us on +44 (0)1382 448868 or email info@sda.ac.uk to find out how we can help you.