© 2020 Service Design Academy
Get a comprehensive introduction to service design, the mindset, the approach, and the principles.
This one-day introduction (split over 2 days) is designed for those looking to enhance their own skill set or elevate their business.
We will support you to reflect upon what it is you might need to do differently. We’ll help you identify who is key to your services or the experiences you provide.
This course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction to the design principles and the mindset that underpins service design.
You might be:
You’ll leave this activity-led and highly interactive short course inspired with the value of service design and equipped with a plan for you and your organisation going forward to deliver great user centred experiences.
You can take forward into your own practice or your workplace culture, an ability to really ‘see’ the services your customers receive from you and build from there.
You’ll try out proven tools and develop real life skills to bring service design into your role/organisation.
2 live sessions – 3½ hours each
09:15 – 12.45 GMT
Anywhere! Online course via Zoom and Miro
£350 per person
Early Bird Price – £295 (when they’re gone, they’re gone!)
SME’s and Levy Payers in Scotland can apply for funding for Service Design training through the Flexible Workforce Development Fund at Dundee & Angus College. Successful SME’s get £5,000 and Levy Payers have £15,000 to spend. To apply, contact the Business Partnerships team, email email@example.com or phone 01382 834874
As a provider of education, we do not charge, and you do not pay VAT for training with the Service Design Academy.
Equipment: You need a computer with fast and reliable connection to the internet, webcam and a microphone and speakers or a headset.
Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educators account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.
Teaching: this is a live course, taught in real-time. It is not a self-paced, online tutorial but a highly interactive and fast paced course delivered by experts in the field of service design.
The Service Design Academy is the only organisation in the world accredited by the Service Design Network which means our courses are accredited by them and our Consultants are accredited to Master or Practitioner level. Your course certificate is accredited by SDA and the Service Design Network, a driver of global growth, development and innovation within the practice of service design.
All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.