What does a good experience look like for the people you work with? The Service Design Academy can help you challenge your assumptions by understanding what matters most for a purpose-led and motivated team.
11 and 18 June
10:00 – 16:00
Online and Interactive
Find out more here
When people are happy at their work, good things happen in that business.
James Timpson, CEO of the high street and online home services company Timpson’s Group, talks about “Upside Down Management” . Business success comes down to two things: the satisfaction of its staff, and what it gives back to society.
James Timpson – Picture Credit: The Times
People vs Employee Experience
It’s important to think about how you frame good employee experience. At the Service Design Academy, we like to focus on “people” rather than “employee” experience.
We believe that this subtle change in language can have a positive impact on mindset when creating these experiences. Breaking down the hierarchical assumptions around the word “employee” allows everyone who works with an organisation to be seen as a unique person – whatever they do and however they do it.
Taking a service design approach offers the perfect way to improve people experience because it will always involve people front and centre.
Led by Service Design Academy educator Kim Anderson, our Design Your People Experience course will give you and your colleagues the mindset, and tools to build your new people experience plan.
Find out more here
Book Your Early Bird (£595 before 30 April) place now
If you are interested in this course being customised for a group of 8 or more colleagues, please email our Business Manager Maralyn Boyle m.boyle@dundeeandangus.ac.uk
