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Service Design Academy

Why Your People Experience Matters

What does a good experience look like for the people you work with? The Service Design Academy can help you challenge your assumptions by understanding what matters most for a purpose-led and motivated team.          

When people are happy at their work, good things happen in that business.  

James Timpson, CEO of the high street and online home services company Timpson’s Group, talks about “Upside Down Management” . Business success comes down to two things: the satisfaction of its staff, and what it gives back to society.  

Watch James Timpson’s Channel 4 News interview here  

Picture of James Timpson , CEO of Timpson's Group

James Timpson  – Picture Credit: The Times

People vs Employee Experience

It’s important to think about how you frame good employee experience. At the Service Design Academy, we like to focus on “people” rather than “employee” experience. 

We believe that this subtle change in language can have a positive impact on mindset when creating these experiences. Breaking down the hierarchical assumptions around the word “employee” allows everyone who works with an organisation to be seen as a unique person – whatever they do and however they do it.   

Taking a service design approach offers the perfect way to improve people experience because it will always involve people front and centre.  

Picture of Kim Anderson, SDA consultant

Led by Service Design Academy educator Kim Anderson, our Design Your People Experience course will give you and your colleagues the mindset, and tools to build your new people experience plan. 

Find out more here  

Book Your Early Bird (£595 before 30 April) place now  

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If you are interested in this course being customised for a group of 8 or more colleagues, please email our Business Manager Maralyn Boyle m.boyle@dundeeandangus.ac.uk 

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