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Short Courses

Service Design Academy puts people first, to harness creativity to solve problems, challenge thinking and make lives better.

In all our online and live courses, our team of experts create environments where people thrive and innovation happens together. We use service design methods and a collaborative approach in everything we do. Our new range of short courses has been designed to meet the needs of people like you. For us, service design education and training is not just done by the textbook - it's in our DNA. With us, you’ll learn by doing. Our refreshing approach and design thinking have proven to be a winning combination for our growing community of learners Join us to start your and your organisation’s journey to make change for good.

Welcome to Service Design

Get a comprehensive introduction to service design, the mindset, the approach, and the principles. This one-day introduction (split over 2 days) is designed for those looking to enhance their own skill set or elevate their business.

We will support you to reflect upon what it is you might need to do differently. We’ll help you identify who is key to your services or the experiences you provide.

Next course: 29 April 2022

5-Day Service Design for Innovation and Impact

The Service Design for Innovation & Impact programme is designed to take you through every stage of the design and innovation cycle. You’ll build your knowledge, from user centred research to ideation and prototyping to the final pitch.

Next course: 31 August 2022

Tools for Problem Solving & Innovation

This course is for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction. For anyone who wants to drive innovation and problem solve on a whole different level.

Next course: 16 March 2022

Inclusive and Accessible Design

Developed and designed with industry experts and those experiencing barriers every day, this short course introduces you to Inclusive Design and how the approach can be used to impact services, products, and experiences.

Next course: 1 June 2022

Service Design for Employee Experience

Employee experience has never been so important for both employees and organisations. Whether you are trying to improve well-being, understand what the future of work looks like at your organisation, attract, or retain talent. A service design approach can help inject innovation into your organisation, improving your employee experience and performance.

Next course: 19 May 2022

Looking for Customised Business Courses?

We have an excellent track record of designing courses for business. Courses can be customised and delivered privately for your organisation.

Looking for a Professional Development Award?

Looking for funding?

Service Design learning qualifies for funding through the Flexible Workforce Development Fund, open to businesses across Scotland, check if you’re eligible here