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Welcome to SDA Insights Vol 1. Take 10, catch up on all things Service Design.

We need each other more than ever right now! If we can focus on reaching out to connect with others and doing our best to be a good friend, our acts of kindness and connection ripple out and impact so many more people than we realise – and they also boost our own happy hormones too!

If you haven’t seen the Action for Happiness Calendar yet, check it out at www.actionforhappiness.org

Calendar for February

Sharing the love with some great articles, it’s the month of love after all

(Only Good) News

The Scottish Funding Council are offering business support packages up to £15,000. We’ve designed a 90-minute FREE workshop to examine exactly what you need to fill the skills gap in your business.  From there you’ll design a training package that’s just right for you. We’ll help you with the funding application process and as well as service design, you can access expertise in marketing and comms, leadership/change management, digital marketing, social media, e-commerce, growth mindset and procurement: securing contracts. Applications are being taken on a first come, first served basis, so do not delay, talk to us now to secure your free Discovery Workshop.

This pandemic has exposed many flaws and vulnerabilities in our structures, practices, and ways of working that have been ignored for too longReflect & Reset is a brand-new workshop designed to celebrate your team’s successes, capture what has worked well and identify areas for development. The session will:

Re-engage individuals by encouraging reflection

Celebrate and document your successes

Encourage team collaboration 

Identify where your focus should be next as a team or organisation

Introduce service design tools you can use again and again

Bring your team with you on the planning journey

Our online, impactful, and interactive short courses for changemakers are open for bookings.  Fast-paced and insightful these courses are the perfect introduction to service design essentials, giving you all the foundational knowledge and tools, you need to kick-start your own service design journey.

Applications for our PDA in Service Design are open for April 21, August 21 and January 22.

Events you won’t want to miss

#UoDEntWeek21 Service Design for Business Success, 24th February – 2.30-4.00 pm – Virtual

https://www.eventbrite.co.uk/e/service-design-for-business-success-tickets-139011885291?aff=ebdsoporgprofile

Services Week 2021, 1st – 5th March

https://services.blog.gov.uk/2021/01/29/get-involved-in-services-week-2021/

Creating clarity at a time of uncertainty 10th March, 9.30-11.30, Virtual

https://www.dundeeandanguschamber.co.uk/events/Creating-clarity-at-a-time-of-uncertainty_5311.html

How did we do?

We’d love to hear from you if you

loved the new look newsletter, or if it didn’t appeal to you so much tell us why

have an article to share with our community of changemakers

have an event happening and want to spread the word

you’d like to talk about any of our courses or business course funding opportunities

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Peter Drucker Quote

Scottish Retailer Takes a Service Design Approach to Create Exceptional Customer Experiences

Gillies need no introduction to many people in Tayside and the North-east of Scotland, as a well-respected family run furniture retail business. With a flagship branch in Broughty Ferry, they employ many loyal and long-serving staff who hold the company’s ethos of having strong customer relationships. The part Gillies plays …

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In this thought piece, we make a case that intentionally designed, remote learning outclasses online resources.

What makes the Service Design Academy’s Professional Development Award in Service Design different? Lack of community, low engagement and often no incentive for completion. The world of online learning is becoming stale. We’re in a post-content doldrums. In the past, educational content was valued – it was expensive and relatively …

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Service Design Snippet – Kevin Meehan

Kevin Meehan recently completed our Professional Development Award in Service Design, a 6 month course that covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. It was great to hear from Kevin last week about how his learning has benefited him and …

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